Last Updated: 03/11/2024
At Stile Pile, we aim to deliver your orders efficiently and in perfect condition. This Shipping Policy outlines how we handle shipping, delivery times, and associated costs for your convenience.
1. Order Processing Time
- Orders are processed within [Insert number of days, e.g., 1–3 business days] after receiving payment.
- Please note that we do not ship on weekends or public holidays.
- During high demand or holiday seasons, order processing may take an additional [Insert additional days, if applicable].
2. Shipping Rates and Delivery Estimates
We offer the following shipping options:
- Standard Shipping: Delivery within [Insert delivery time, e.g., 5–7 business days]
- Express Shipping: Delivery within [Insert delivery time, e.g., 2–3 business days]
Shipping charges are calculated at checkout based on your location and the shipping method chosen. Estimated delivery times depend on your location and selected shipping option.
3. International Shipping
We offer international shipping to select countries. International shipping rates, customs fees, and delivery times vary based on the destination country. Customers are responsible for any customs fees, taxes, or duties required by their country for importing goods.
4. Tracking Your Order
Once your order has shipped, we will send you a tracking number via email so you can monitor your shipment’s progress. Tracking information may take [Insert number of hours, e.g., 24–48 hours] to update after shipment.
5. Delivery Issues
If your package has not arrived within the estimated timeframe, please contact our support team at [Insert contact email]. We’ll work with you to resolve any issues, but please be aware that Stile Pile is not responsible for delays caused by factors outside our control, such as customs clearance or carrier delays.
6. Incorrect Address
Please ensure that your shipping address is accurate at checkout. Stile Pile is not responsible for shipments sent to an incorrect address provided by the customer. If you realize there’s an error in your shipping address, contact us immediately at [Insert contact email] so we can attempt to update it before shipping.
7. Lost or Damaged Packages
We prioritize the safe delivery of every order. However:
- If your package arrives damaged, please contact us within [Insert number of days, e.g., 5 days] with photos of the damaged item(s) and packaging.
- In the case of a lost package, we will work with the carrier to investigate. If the package cannot be located, we may issue a replacement or refund at our discretion.