At SALMAN ELECTRONICS, we strive to provide high-quality products and a satisfying shopping experience. If you are not entirely satisfied with your purchase, our Refund and Returns Policy will guide you through the steps to ensure a smooth return or refund process.
1. Returns
Our policy allows returns within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging, including all accessories, manuals, and components
- Accompanied by a proof of purchase (receipt or invoice)
Exceptions: Certain products, such as perishable items, clearance items, or special orders, may not be eligible for returns. Please check product descriptions for return eligibility before purchasing.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [number of days, e.g., 5–10 business days].
Non-Refundable Items:
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned beyond the return window
3. Exchanges
If you received a defective or damaged item, we offer free exchanges. Contact us within [number of days, e.g., 7 days] of receiving the item, and we will arrange an exchange for the same product or an equivalent alternative if available.
4. Return Shipping
Customers are responsible for covering return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Refund and Return Process
To initiate a return, please contact our customer support team with your order details at:
SALMAN ELECTRONICS
[Insert Contact Information – Email Address, Phone Number]
Our team will provide you with a return authorization and shipping instructions. Please do not send your item back without prior authorization.
6. Cancellations
If you wish to cancel an order, please contact us immediately. Orders that have already been shipped cannot be canceled but can be returned in accordance with our return policy.
7. Questions and Support
If you have any questions about our Refund and Returns Policy, please reach out to our support team. We are here to help ensure a satisfying shopping experience with SALMAN ELECTRONICS.